Frequently Asked Questions

1. COVID-19: Frequently Asked Questions on Visa Application
1.
How do I check if the country I wish to travel to is accepting visa applications?
 

In view of the ongoing COVID-19-related safety measures, many countries have issued detailed travel advisories. In rapidly changing scenarios, while some countries have closed Visa Application Centres completely, others remain functional and are accepting visa applications.

To check if the country you wish to travel to is accepting visa applications, you can check the ‘COVID-19: Customer advisories’ page on www.vfsglobal.com. For more detailed information, please check the country-specific page on www.vfsglobal.com (to access this, please enter the country you’re applying from and the country you’re going to, in the fields provided). All visa-related information pertaining to specific countries will be published here.

For the official travel advisories, please check the respective government/embassy/consulate website of the country you’re travelling from/to.

VFS Global’s official social media pages on Facebook, Twitter and LinkedIn are also posting timely updates on any such developments as advised by the respective client government/Embassy/Consulate.

2.
I have a valid visa, but the country I’m going to has issued a travel advisory. Can I still travel to that country?
 

Advisories for various countries differ with regards to who can enter, irrespective of whether they hold a valid visa or not. Some countries have imposed border control measures that only allow citizens, residents or specific permit holders to enter the country, and disallow other non-essential travellers even if they hold a valid visa.

Hence, as the situation remains fluid, before you travel, do check the official travel advisories on the website of the respective country/government/embassy/consulate, or your travel service provider, even if you have a valid visa.

Check www.vfsglobal.com for information on our Visa Application Centres (see Question 1 on how to access this information on the VFS Global website).

3.
If a government has suspended visa services, does it mean the Visa Application Centre is closed and I cannot submit any visa applications?
 

Not necessarily, and this differs from country to country. Certain governments might have suspended some visa services and may not be accepting application for certain visa categories, but you may still be able to apply for other visa categories (for e.g. long-stay visas or residence permits) at your nearest VFS Global Visa Application Centre. Though, in the current development of the pandemic, a majority of governments we serve have suspended applications for all visa categories.

The Visa Application Centre may also be kept open to return passports to customers who have already applied or for enquiries. Many countries are encouraging customers who want to avoid visiting public places to opt for the optional courier service so they do not have to visit the Visa Application Centre to pick up the passport already submitted.

Please check www.vfsglobal.com for this information (see Question 1 on how to access this information on the VFS Global website).

4.
I submitted my passport with the visa application before services were suspended. How do I get my passport back?
 

Once an application is submitted, you can receive updates on your application’s progress through VFS Global’s online tracking service, or via text messaging if you have opted for the SMS service. The status will be updated as and when your passport is ready for collection/delivery.

In such cases, the Visa Application Centre is strictly following the instructions of the concerned diplomatic mission and cannot track your application during the assessment process within an embassy or consulate. Processing times are at the prerogative of the concerned embassy/consulate.

Most of our centres continue to operate the Passport Passback service, returning processed passports to customers . For safety reasons, select countries have sanctioned courier return of submitted passports and documents to registered addresses.

5.
How can I reschedule / cancel an appointment I’ve already booked?
 

If you wish to cancel or reschedule your appointment, please visit the country-specific page (accessed on www.vfsglobal.com – by entering the name of the country you’re applying from and the country you wish to travel to) and follow cancellation / rescheduling process as stated on the website of that particular country.

6.
My freshly issued visa will be invalid in a few weeks. Can I apply for an extension?
 

Please check if the concerned Visa Application Centre is open in your city/country, on www.vfsglobal.com www.vfsglobal.com. If it is, or when it re-opens, you will be able to re-apply for the visa.

7.
I booked a visa appointment, but the Visa Application Centre is now closed. What can I do?
 

You will be able to schedule a new appointment or reschedule an existing one (as per the process stipulated on the country-specific website page on www.vfsglobal.com), once VFS Global is directed to re-open the Visa Application Centre.

8.
Do I get a refund if my visa is already issued but I can’t travel and enter a country?
 

Customers are advised to write to communications@vfsglobal.com for refund requests. In general, for issued visas, fees cannot be refunded. Visas are sometimes valid for several months and can be used to travel at a later stage.

If your visa application is under processing, you might still be able to withdraw your application and get a refund of the visa fee. Please note, refund policies vary among governments and VFS Global does not decide on visa fee refunds. This is at the sole discretion of the government/embassy/consulate.

9.
I booked an appointment and made the payment. Now the Visa Application Centre is closed. Can use the same appointment later or get a refund?
 

Once the Visa Application Centre re-opens, customers can check if their original appointment can be rescheduled by reaching out to the email ID or helpline mentioned on the country-specific website (accessed on www.vfsglobal.com. – by entering the name of the country you’re applying from and the country you wish to travel to).

For refund requests, customers are advised to write to communications@vfsglobal.com Please note refund policies vary among governments and VFS Global does not decide on visa fee refunds, which are at the sole discretion of the government/embassy/consulate.

10.
Should I undergo any special tests before applying for my visa?
 

VFS Global does not require medical tests for customers visiting the centre, unless specified by the country/embassy/consulate you are applying for. Medical reports are usually a part of necessary documentation in some visa applications, though they may not be related to COVID-19.

For the safety of customers and staff, VFS Global performs a body temperature screening of visitors at Visa Application Centres in some countries/cities.

11.
I am headed back to my origin country soon. Will I be stopped on returning to my own country?
 

Many countries have issued detailed travel advisories and have put in place border control measures, in view of the ongoing COVID-19-related developments. Accordingly, some governments mandate quarantine for citizens and residents returning from specific countries or advise self-isolation, while others have specified which categories of travellers are allowed to enter without any additional testing. Many countries, eg. those in the European Union, currently will not allow immigration unless being a citizen or resident of the respective country.

For the most accurate information, do check travel advisories issued by the governments on the website of the respective country/embassy/consulate.

12.
Can I still apply for a work or residence permit?
 

Advisories for various countries differ slightly from each other. Several countries have put in place border control measures temporarily disallowing certain categories of non-essential travellers to submit visa applications.

However, if you already hold a valid work or residence permit, you may still be able to enter some countries, despite entry restrictions. For details and to check if this applies to you, do check travel advisories issued by governments on the website of the respective country/embassy/consulate, or www.vfsglobal.com (see Question 1 on how to access this information on the VFS Global website).

13.
When are the temporarily closed Visa Application Centres expected to reopen?
 

VFS Global Visa Application Cenres will re-open according to the directives of the respective client governments/embassy/consulate. The country-specific website on www.vfsglobal.com. will be updated as soon as this happens. Please do keep checking this page for this information.

14.
How can I reach VFS Global in case of queries?
 

In case of queries, please write to customercare@vfsglobal.com or reach us on Twitter @vfsglobalcare. Our team will be glad to support/assist you at the earliest.

15.
How can I get latest information about VFS Global’s operations?
 

To check if the country you wish to travel to is accepting visa applications, you can check the ‘COVID-19: Customer advisories’ page on www.vfsglobal.com.

For more detailed information, please check the country-specific page on www.vfsglobal.com (to access this, please enter the country you’re applying from and the country you’re going to, in the fields provided). All visa-related information pertaining to specific countries will be published here.

You can also check VFS Global’s official social media pages which are posting timely updates. You can follow these on:

Twitter: https://twitter.com/VFSGlobal
Facebook: https://www.facebook.com/VFSGlobalOfficial/
LinkedIn: https://www.linkedin.com/company/vfs-global-services

2. How Can I Become a Member of VFS Global Privilege Program?

You can register with us at www.vfsglobal-privilege.com and select from a range of memberships like Silver Privilege, Gold Privilege and Platinum Privilege. For subscribing and joining as a member, you will be guided through a secured payment gateway on the website to complete the transaction.

You can also call the Privilege Helpdesk where our representative will help you enrol through secured IVR Payment Process or you could make the payment using a secured payment link shared by our representative.

3. How Can I Avail The Services of my Membership?

To avail the membership services, kindly contact the Privilege Helpdesk or Relationship Manager at our Visa Application Centre.

4. Can I Upgrade My Membership?

No, a membership option once purchased cannot be upgraded. However, you can purchase additional services or membership options as per your requirement.

5. What Is The Duration Of my Membership?

Your VFS Global Privilege Membership (Silver Privilege, Gold Privilege and Platinum Privilege) is valid for one year from the date of enrolment into the program.

6. What If I Forget To Carry my VFS Global Privilege Membership Card To The Visa Application Centre, Can I Still Avail My Services?

Yes, you can still avail the services by providing your Membership ID or Registered Mobile Number to the Relationship Manager at our Visa Application Centre.

7. What If I Forget my VFS Global Privilege Account Login Password?

If you do not remember your password, you can recover your password easily. Click the link 'Forgot Password' on the Member Login page or enter your Registered Mobile Number, and we will send the password to your registered email address and mobile number.

8. What If I Have Forgotten my VFS Global Privilege Membership ID? Can I Enrol Again On Your Website?

If you have forgotten your VFS Global Privilege Membership ID, you can directly contact our privilege Helpdesk or the Relationship Manager at the application centre and provide your Registered Mobile Number, the membership ID will be retrieved.

9. How Do I Become A VFS Global Privilege Member When I Am Already At The Visa Application Centre?

At our Visa Application Centre, the program Relationship Manager will help you understand the features and benefits of the program and also will help you to enrol into the program.

10. Can I Avail Each Service Listed At All Visa Application Centres Of VFS Global?

Member can redeem all services only if the services are available at the Visa Application Centre for the country in which the member has applied for the Visa. Service finder enables the member to check which services are available at the Visa Application Centre he/she is visiting to submit the Visa documents.

11. Do I Reapply If I Have Lost My Membership Card?

You can call our Privilege Helpdesk and register your concern. We will help you with a solution within 7 working days.

12. Is There An Age Criterion For Enroling Into The VFS Global Privilege Program?

Individuals above the age of 18 years can enrol directly into the VFS Global Privilege Program. Children between 2-11 or 2-17 years can be enrolled by availing the services through our Family Care offerings.

13. Can I Receive My Passport By Courier?

Yes, you can receive your passport by courier. As a VFS Global Privilege member, at the time of submitting your application, you can avail the courier facility by filling up the 'Courier Request Form'. Your passport can be couriered to an address convenient to you, mentioned in the form. No third party collections are allowed. All collections need to be done in person if you have not opted for Courier Service facility.

14. My Visa Got Refused With No Explanation. Can You Let Me Know Why?

VFS Global authority extends only to the documentation and application process. The issuing of a Visa is solely at the discretion of The Embassy/The Consulate, who takes the responsibility of revealing the reason for refusal.

15. Does VFS Global Privilege Membership Help Me Get My Visa Instantly?

Granting of Visa is at the sole discretion of The Embassy/The Consulate of the country for which the Visa is applied for.

16. How Can I Check The Available Services?

You can check all the available services by logging on to www.vfsglobal-privilege.com and using your Membership ID & Password provided during your enrolment into the program.

17. We Are A Family Of Five. Can All Of Us Avail The VFS Global Privilege Program Benefits?

Yes, you can choose the Family Care in any of our memberships and avail the services as per your requirement.

18. Does The Privilege Membership Fee Charged Include The Visa Charges?

The VFS Global Privilege program membership fee is exclusive of the Visa fees.

19. Are The ODMV Services Applicable Globally?

The ODMV services are only applicable in some selected mission only. Member can check the availability of the service on www.vfsglobal-privilege.com

20. Is The Membership Transferable? What Are The T&C?

The membership is non–transferable.

General Information
  • Visa fees, VFS Global Service Charge & Value Added Service charges once paid, are non-refundable.
  • You can obtain further information, and download Visa application forms from www.vfsglobal.com
  • For any further assistance, please call the VFS Global Privilege Helpdesk between 09:00 AM to 5:00 PM (Sunday to Thursday) at +971 4205 5908.
  • You can also email us at enquiriesuae@vfsglobal-privilege.com


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